Terms & Conditions

These terms and conditions ("Terms and Conditions") apply to all Phase Eight purchase orders for one or more products (an “Order”) which you, acting in your individual capacity as a consumer ("you" or “your”) place with us, Phase Eight (Fashion & Designs) Limited, trading as Phase Eight ("we" "us" or "our"):

  • online using the website which we operate from the URL: "www.phase-eight.com" and other URLS from time to time ("Website"); or
  • by telephoning our Customer Services helpline.

We are registered in England (Company number: 1735454) and our registered office is 55 Kimber Road, London, SW18 4NX, United Kingdom. Our VAT Number is 863 8642 87. Phase Eight is a registered trademark of Phase Eight (Fashion & Designs) Limited.

Please note that any purchase orders made from the Channel Islands or from outside of the UK, Globale UK Limited’s (Global-e) terms and conditions: https://global-e.com/tos, and these Phase Eight terms and conditions instead apply. Global-e is our sales facilitation and e-commerce partner and is the seller on record for Channel Islands and international orders.

You should be aware that:

  • We have made every effort to display as accurately as possible the colours of our products but the definition will depend on a number of factors including but not limited to your computer display settings.
  • All sizes and measurements are approximate.
  • All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.
  • All prices are inclusive of VAT (or similar sales taxes) where applicable at the prevailing rate for which we are responsible as the seller (but do not include delivery charges). Prices are correct at the time of order only and relate to orders placed via the website in accordance with the terms and conditions relating to the sale of goods.
  • The goods and promotions that are offered on our site may not be available in stores or concessions and vice versa.

Before you place an order if you have any questions relating to these terms and conditions please contact us on 0208 877 4001. Please note that all calls to our web query line will be charged at the local or national rate depending on where you are calling from. The advertising of Phase Eight products on this website is an ‘Invitation to Treat’ and a contract between us and you will only be created in accordance with the terms and conditions set out below.

When you pay for goods costing £100+ on credit, you have additional rights to make a claim against the credit provider. If you’ve complained to us and the complaint remains unresolved after 8 weeks or we send a “deadlock” letter, you may contact the Financial Ombudsman Service. They are free and will take an independent and unbiased approach to your case. You may refer your complaint to the Ombudsman within six months of the date of our final response letter (after which time you lose this referral right). You can contact the Ombudsman:

  • Online: https://www.financial-ombudsman.org.uk/
  • Phone: 0300 1239 123 (standard call charges apply)
  • Email: [email protected]
  • Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR